Shipping policy
At Dishana, we take great care in crafting and delivering high-quality designer outfits. Please read our shipping policy to understand how your orders are processed and delivered.
1. Order Processing Time
Customised Outfits
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Every customised outfit is made-to-order.
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Processing and stitching time: 7–21 business days (depending on design and customization).
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Once your outfit is ready, it will be dispatched within 1–2 business days.
Ready-Made Products
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Orders are processed within 1–3 business days.
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Items will be shipped immediately after processing.
2. Shipping Time and Delivery
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Domestic deliveries usually take 3–7 business days after dispatch.
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International deliveries may take 10–21 business days depending on the destination.
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Delivery delays may occur due to courier issues, weather, or unforeseen conditions.
3. Shipping Charges
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Shipping charges are calculated at checkout based on location and weight.
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Free shipping may be offered during promotions or on orders above a minimum amount.
4. Order Tracking
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Once dispatched, you will receive tracking details via email or SMS.
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Please allow up to 24 hours for the tracking link to become active.
5. Address and Delivery Issues
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Customers must provide accurate and complete delivery information.
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If a package returns due to incorrect address, re-shipping charges will apply.
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If the courier marks the order as delivered, we are not liable for lost or stolen packages.
6. International Duties and Taxes
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International orders may be subject to customs duties or import taxes.
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These charges are the responsibility of the customer.
7. Delayed or Lost Shipments
If your shipment is delayed or appears lost, please contact us at info@dishana.store or 9392565484, and we will assist in coordinating with the courier partner.
8. Changes to Orders
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Changes to shipping address or order details can only be made before dispatch.
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Once shipped, no changes are possible.